Project Director - Self Storage
Location: West London Salary: £70,000-£80,000 Contract: Fixed Term Contract Sector: Self Storage - Self Storage experience is essential
We are recruiting for an experienced Head of Operations / Project Director to lead the operational set-up and launch of a brand-new self-storage facility in West London.
This is a senior, hands-on role with full responsibility for taking the business from its current development phase through to opening and early-stage operation.
The successful candidate will ideally have direct experience within the self-storage sector and demonstrable involvement in opening or launching new facilities .
The Role
You will take ownership of the operational set-up of the facility, working closely with the CEO, development team, contractors and key stakeholders to ensure the site is fully operational and customer-ready for launch.
Key responsibilities will include:
- Leading the full pre-opening and operational set-up programme
- Developing the operational model, processes and procedures
- Creating and managing the project plan, milestones and key dependencies
- Implementing self-storage management systems and operational technology
- Supporting the set-up of access control, CCTV, alarms and security processes
- Establishing the full customer journey from enquiry through to move-in and move-out
- Recruiting, onboarding and training the opening team
- Developing staffing structures, job descriptions and training programmes
- Establishing sales processes, pricing, promotions and commercial procedures
- Creating KPIs covering enquiries, conversion, occupancy, revenue and retention
- Coordinating suppliers, contractors and professional advisers
- Ensuring all Health & Safety, compliance and operational procedures are in place
- Testing all systems, processes and customer journeys before launch
- Leading the opening of the facility and supporting the initial trading period
- Providing a structured handover to the permanent operational team once the site is established
About You
We are particularly interested in speaking with candidates who have:
- Proven experience within the self-storage industry
- Direct involvement in opening, launching and setting up new self-storage facilities
- Experience at Area Manager, Regional Manager, Head of Operations, Project Manager or Project Director level
- Strong knowledge of self-storage operations and the customer journey
- Experience recruiting and building operational teams
- Strong commercial and sales understanding
- Experience implementing systems and operational processes
- Strong project management and organisational skills
- Experience managing multiple stakeholders, suppliers and contractors
- A hands-on approach and the ability to work comfortably within a start-up environment
- The confidence to operate independently and work directly with senior leadership
Experience with self-storage management software, access control systems and pre-opening sales activity would be particularly advantageous.
What's on Offer
- £70,000-£80,000 basic salary
- Fixed-term appointment covering the set-up, opening and initial operational phase
- Significant autonomy and ownership
- Direct exposure to the CEO and senior stakeholders
- Opportunity to shape the operational model of a brand-new business
- High-profile project within the growing UK self-storage sector
This is a rare opportunity for an experienced self-storage professional to take genuine ownership of a new venture and build the operation from the ground up.
If you have experience taking a self-storage facility from development through to opening and would like to discuss the opportunity confidentially, please apply or get in touch.
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