FTC Administrator

About the company

We are currently recruiting for an Administrator to join a successful and established organisation based in Warrington, on a fixed-term contract until March 2027.

Your tasks

This is a varied role, making it an excellent opportunity for someone who enjoys a busy, varied working environment.

Working as part of the team, you will be responsible for ensuring customer orders are processed accurately and efficiently, while also supporting the finance function with a range of administrative duties.

• Process customer orders on a daily basis.
• Work with customer-specific portals for both B2B and D2C orders.
• Use 3PL warehouse portals to monitor orders and stock levels.
• Check order requirements against available stock.
• Process and update B2B customer back orders.
• Complete sales invoicing.
• Provide customer stock updates.
• Respond to trade customer queries via email, with occasional telephone contact.
• Produce weekly sales reports for the Sales Team.
• Arrange faulty goods collections with the 3PL provider.
• Process sales credit notes for returns and price corrections across B2B and D2C customers.
• Record goods receipts.
• Enter purchase invoices onto Sage.
• Raise purchase credit notes for faulty or undelivered goods from Head Office.
• Assist the Finance Manager with sustainability and other Excel reports.
• Send customer statements as required.
• Order office stationery when needed.
• Action debit note queries with B2B customers.

Requirements

• Excellent attention to detail.
• Strong communication and liaison skills, with a friendly but assertive approach.
• Previous experience using Sage ERP or a similar system.
• Excellent Excel skills.
• Good general IT skills, with previous experience using Microsoft Teams, Outlook and Word.
• The ability to multitask and manage a varied workload.
• A flexible approach and willingness to take on a wide range of responsibilities.
• Good written and numerical skills.
• The confidence to communicate professionally with customers, colleagues and external partners.

If you're an experienced administrator looking for a varied role where no two days are quite the same, we'd love to hear from you!

Other

FTC Administrator | Golborne | £27,000 - £28,000 DOE Contract: Fixed-term contract until March 2027 Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch)

BH37183