Community Manager

Wellness

Location - Lancashire Upto £42k

• Pension scheme.
• Private healthcare.
• Annual company performance-based bonus.
• 25 days' holiday plus bank holidays.
• Company events and team activities.
• Employee discount on company products.
• Free on-site gym.

Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart.

The Role:

We're looking for a Community Manager who understands that a great community is about much more than responding to comments. You'll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business.

Key Responsibilities:

• Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.
• Build genuine relationships with community members and create a sense of belonging around the brand.
• Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
• Develop and deliver community initiatives including live sessions, Q&As, challenges, competitions and seasonal campaigns .
• Support the development and management of the brand's ambassador programme , identifying potential advocates and nurturing long-term relationships.
• Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.
• Identify conversations, trends and cultural moments that the brand should be part of.
• Monitor community sentiment, conversations and feedback across social and community platforms.
• Identify recurring questions, concerns, opportunities and emerging trends.
• Produce regular community insight reports , turning qualitative feedback into clear and actionable recommendations.
• Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.

About You:

• 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
• Proven experience building and managing an engaged online community rather than simply managing social channels.
• Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives .

Why Apply:

• Join a fast-growing wellness and performance brand at an exciting stage of expansion.
• Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows.
• Work closely with senior leadership, Marketing, Content, Creative and Product teams.
• Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight.
• Build and develop ambassador, loyalty and community programmes from the ground up.

BH37598