Operations Manager

Operations Manager — Z Clinic

Z Clinic is looking for an experienced and results-driven Operations Manager to oversee daily clinic operations, ensure exceptional patient service, improve team performance, and support business growth.

Main Responsibilities:

• Oversee daily clinic operations and ensure smooth workflow across departments.
• Manage, supervise, and evaluate administrative and customer service teams.
• Monitor staff performance, establish KPIs, and ensure accountability.
• Optimize appointment scheduling, patient flow, and service quality.
• Monitor sales performance, patient conversions, and revenue targets.
• Manage operational budgets, expenses, inventory, and supplier relationships.
• Develop and implement SOPs to improve efficiency and service standards.
• Handle patient complaints and maintain high patient satisfaction.
• Coordinate with doctors, medical staff, marketing, and finance departments.
• Prepare operational and financial performance reports for management.

Requirements: Minimum 3 years of experience in clinic operations or healthcare management, strong leadership, organizational and analytical skills, excellent English and Arabic communication, and a proven ability to manage teams and achieve performance targets.

Employment Type: Full-time, on-site.