Technical Supervisor (Water Dispensers)

Setup & Manage Service Workshop - Establish and organize a fully functional service workshop, including layout planning, tools, equipment procurement, and ensuring a safe working environment.

Team Supervision & Leadership - Lead, supervise, and coordinate a team of service technicians, assigning daily tasks, monitoring performance, and supporting skill development to maintain high productivity and quality standards.

Inventory Management - Oversee the inventory of all equipment, spare parts to ensure availability, proper storage, tracking, and timely replenishment.

Training & Development - Plan and conduct regular technical training and refresher courses for technicians to keep the team updated on the latest maintenance techniques, safety procedures, and equipment handling.

Drafting SOPs - Develop, review, and continuously improve Standard Operating Procedures (SOPs) related to servicing, preventive maintenance, troubleshooting and repair for water dispensers.

Quality & Safety Compliance - Ensure all activities comply with industry safety standards and internal quality policies; conduct periodic audits and implement corrective actions as needed.

Reporting & Documentation - Maintain accurate records of service activities, inventory usage, training sessions, and performance metrics; prepare regular reports for management review.

Customer Support Oversight - Work closely with the customer service team to address feedbacks, faulty dispensers, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction.

Installation and Servicing - Carry out installation of water dispensing products and attend to service call as required.

Requirements

• Minimum 2-3years’ experience.
• Possess at least a higher NITEC or Diploma in Electrical or Mechanical Engineering, or related field.
• Proven experience in supervising a technical service team, preferably in water dispenser maintenance or similar appliance servicing.
• Hands-on experience in installation, servicing & maintenance of various types of drinking water dispensers, water coolers and water filtration systems. Including floor standing and table top POU (Point-of-Use) dispensers.
• Able to troubleshoot mechanical, electrical, refrigeration and common faults.
• Experience in workshop setup and inventory control.
• Ability to draft clear and concise SOPs and training materials.
• Excellent leadership, communication, and organizational skills.
• Proficient in using Microsoft office for record keeping and reporting.
• Safety-oriented with a good understanding of workplace safety standards (BizSafe).
• Ability to manage multiple tasks and work under pressure.
• 5.5 work days
• Class 3 Licence required