Call Centre Operator

Job Description & Requirements Key Responsibilities: Customer Order Management:  Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfilment of orders. Problem Resolution:  Addressing customer concerns and complaints related to concrete orders and deliveries.

Customer Relationship Management:  Building and maintaining positive relationships with customers.

Assist  in seeking lead supply from various prospects and perform, marketing/cold-call to project in charge.

Handle enquiries , initialling of supply arrangements.

Communicate  with customer office and site to discuss on delivery requirement.

Proactive Customer Follow-Up

Other ad hoc  assignment as assigned.

Able to travel and work in the west of Singapore. Skills and Qualifications: Communication Skills:  Excellent verbal and written communication skills are essential for interacting with customers. Customer Service Skills:  A strong customer service orientation is crucial for building positive relationships with customers. Basic Knowledge of Concrete Products:  Familiarity with concrete types, specifications, and applications is beneficial. Working Hour: Able to work 6 days / perform shift.