Manager, Business Process Excellence (Sales Planning, Doc control)

Lead business process transformation and digitalization across YSQ International's manufacturing and trading entities, with focus on sales and planning (sales planning and manufacturing planning). This is a hands-on individual contributor role. The incumbent owns each initiative end to end: review the current process, design the new process, define the system requirements, and drive adoption. Success in this role is defined by: Standardised sales and planning processes applied across entities

Process designs delivered into Internal Developed Software and Power BI

One planning cycle that links sales forecasts to manufacturing and procurement plans

New processes and tools adopted and sustained after go-live

Initiatives delivered on scope and schedule, with benefits reported to management

This role drives the Business Process Digitalization agenda, working under the Head, Document Control & QA. Responsibilities and Duties Process Transformation

Lead transformation initiatives from current-state review to implementation

Maintain the transformation roadmap and report progress to management

Design processes that can be reused across entities

Sales & Planning Processes

Redesign order-to-cash, sales operations, and sales reporting processes

Design one integrated planning process (S&OP), from sales planning to manufacturing planning

Define planning KPIs such as forecast accuracy, plan adherence, and service level Digitalization

Convert process designs into business requirements for Internal Developed Software

Work with IT through build, testing, and go-live, and lead user acceptance testing

Define Power BI reporting requirements for sales and planning Change Implementation & Adoption

Lead rollout, training, and communication for new processes and tools

Oversee SOPs, work instructions, and forms

Track adoption after go-live and close gaps Monitoring & Continuous Improvement

Track process KPIs and benefits against baseline

Audit process compliance and drive corrective actions

Benchmark processes against industry best practice Stakeholder Management

Work with Sales, Planning, Procurement, Manufacturing, Finance, and IT across entities

Run cross-functional workshops to agree on common ways of working

Influence department heads to secure buy-in Other Duties

Other ad-hoc assignments as required by reporting superior

Part C: Qualifications & Requirements (Education, Experience, Skills, Knowledge etc) Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related discipline

Minimum 2–4 years of experience in business process improvement, transformation, or digitalization

Experience in sales, sales operations, or planning (sales planning and manufacturing planning) is strongly preferred, ideally in manufacturing or FMCG

Knowledge of S&OP, demand forecasting, production planning (MPS/MRP), and order-to-cash

Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent

Experience writing business requirements for system projects

Proficient in Microsoft Visio and Excel; Power BI is an advantage

Multi-entity, multi-country experience is an advantage