Service Team Leader

Are you an experienced Facilities Maintenance professional with a background in service administration, helpdesk operations or contract support? Are you confident leading a team, managing competing priorities and ensuring a busy service function runs smoothly?

We are recruiting on behalf of our client, an established facilities maintenance business, who is looking for an organised and proactive Service Team Leader to oversee their busy helpdesk and service administration department.

This is a key role within the business, providing day-to-day leadership and support to the contracts administration team, ensuring the effective coordination of planned and reactive maintenance services and maintaining high standards of client service.

The Role

Reporting to the Office Manager, you will take responsibility for the smooth running of the service administration function, ensuring workloads are managed effectively, priorities are communicated and operational requirements are met.

Your responsibilities will include:

• Leading, supporting and guiding the Contracts Administration team with day-to-day queries and workloads.
• Overseeing helpdesk activity, ensuring planned and reactive maintenance requests are managed efficiently.
• Monitoring work in progress (WIP), invoicing requirements and departmental performance.
• Managing client CAFM and compliance systems, ensuring information is accurate and up to date.
• Coordinating engineer schedules, weekly work planners, holiday requests and call-out rotas.
• Supporting Contract Managers with reports, client queries and contract variations.
• Monitoring operational systems, identifying improvements and supporting team training.
• Providing recruitment support and assisting with wider operational requirements.

About You

You will be a confident and highly organised individual who understands the demands of a fast-paced facilities maintenance environment. You will enjoy supporting a team, taking ownership of priorities and ensuring everything runs as efficiently as possible.

To be considered, you will need:

• Previous experience within the facilities maintenance or facilities management sector is essential.
• A background in service administration, helpdesk coordination or contract administration.
• Previous experience leading, supervising or supporting an administrative team.
• Excellent organisational skills and attention to detail.
• The ability to manage a reactive workload and remain calm under pressure.
• Strong communication skills and confidence liaising with clients, engineers and management.
• Good IT skills and confidence using operational systems.

Knowledge of SFG20, CAFM systems or facilities compliance processes would be advantageous.

What's on Offer?

• £36,000 annual salary.
• Monday to Friday, 37.5 hours per week.
• 22 days annual leave, increasing with service up to 25 days.
• Company pension scheme and annual salary reviews.
• Overtime opportunities.
• Training, development and clear career progression pathways.
• Employee Assistance Programme and dedicated wellness facilities.
• Regular team events and company initiatives.

Location: Redhill, Surrey. Due to the office location, a full UK driving licence and access to your own transport are essential.

If you have experience within facilities maintenance and are looking for an opportunity to take ownership of a team and play an important role in the smooth running of a busy operation, we would love to hear from you.

Apply today!

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