Paraplanning & Client Services Manager

YourRecruit is delighted to be recruiting on behalf of an established and successful financial planning business for an experienced Paraplanning & Client Services Manager to lead two key teams within its business.

This is an excellent opportunity for someone with a background in private client financial planning, who has progressed from a technical or client support position into people management and is now looking to take ownership of a wider operational function.

You will be responsible for leading and developing both the client support and paraplanning teams, ensuring resources are managed effectively, workloads are balanced and consistently high standards of service, accuracy and compliance are maintained. Working closely with the Head of Client Services, you will be the first point of contact for team queries, operational challenges and problem-solving, providing direction and support while encouraging a positive, collaborative working environment.

Key responsibilities will include:

• Leading, motivating and developing the client support and paraplanning teams, setting clear objectives and supporting individual performance, training and development.
• Overseeing daily workflow, allocating resources and managing priorities to ensure deadlines, service levels and quality standards are consistently achieved.
• Monitoring the quality and accuracy of client administration, technical research, recommendation reports and suitability letters.
• Acting as the first point of referral for operational queries, resolving issues where possible and escalating more complex matters appropriately.
• Maintaining a strong understanding of pre- and post-sale administration, client relationship management and paraplanning processes, providing practical support and cover when required.
• Supporting the administration and management of investment portfolios, working alongside the relevant internal committees and stakeholders.
• Overseeing client and business data, ensuring accurate records, effective systems and compliance with FCA requirements, UK GDPR and internal procedures.
• Identifying opportunities to improve processes, systems and working practices, supporting the implementation of changes and promoting continuous improvement.
• Building effective relationships with Financial Advisers, clients, providers and colleagues to ensure an excellent overall client experience.

What we are looking for:

You will have proven experience managing a team within a private client financial planning, IFA or wealth management environment, alongside a strong understanding of both paraplanning and financial planning support operations.

Ideally, you will have previously worked in a financial planning administration or paraplanning capacity before progressing into a management position, giving you the technical understanding and practical knowledge to lead both functions effectively.

You will also demonstrate:

• Strong people management, coaching and communication skills.
• A sound understanding of financial planning products, provider platforms and research processes.
• Knowledge of FCA regulation, compliance and financial services procedures.
• Excellent organisation, prioritisation and problem-solving skills, with the confidence to make decisions and challenge constructively.
• Strong IT skills, including Microsoft Office, CRM systems and financial planning software.

A Diploma in Financial Planning (DipPFS or equivalent) would be advantageous.

Why This Role is Exciting:

• Salary is competitive for this role within the market and we are happy to discuss upon review of your CV
• Location: Caterham (hybrid working available after initial 6 month probation period)
• Hours: Monday – Friday, 9am – 5.30pm
• Benefits include: 27 days holiday (increasing with service, Group pension matched at 5%, Group Income Protection, Group Private Medical , Cash Healthplan, Health Assessments every 2 years, Team lunch once per month, ore value awards, Discounted gym membership and 4 quarterly team events per year fully funded by business
• Lead a talented team in a supportive, professional environment.
• Make a tangible impact on processes, compliance, and client satisfaction.
• This is an opportunity to take on a pivotal leadership position within an established financial planning business, developing two specialist teams and helping shape the quality and efficiency of its client support services.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.