Senior Executive/Executive, Volunteer Management & Development

JOB SUMMARY

The Senior Executive/Executive for Volunteer Management & Development is responsible for end-to-end volunteer engagement, development and management activities. This includes coordinating volunteer recruitment, training, and retention; managing the volunteer lifecycle from screening to exit; working closely with colleagues to match programmes / organisation’s needs and volunteers’ interest and availability; maintaining databases of volunteers and volunteering activities; building relationships with volunteers and the organisations they are from; and evaluating volunteers’ experience.

Strong passion in volunteer development and mobilisation, strong communication and relationship building skills, ability to problem-solve, self-initiated and being a strong team player are critical to success in the role.

JOB RESPONSIBILITIES

Recruitment & Engagement

• Develop and implement plans to attract volunteers with the right skills and interests for various roles and programmes.
• Foster a positive and supportive environment to maintain volunteer motivation and commitment.
• Work with the Programme Head to engage the YMCA Alumni.

Training & Support

• Implement orientation and training sessions to prepare volunteers for their roles.
• Support the review and planning of volunteer training programmes, including but not limited to the YMCA–NUS Volunteer Service Management Programme.
• Match volunteers align with their skills and interests, with programmes and/or organisation's needs.
• Offer guidance and support to volunteers to ensure their success and satisfaction.

Volunteer-Focused Initiatives & Relationship Management

• Coordinate and lead volunteer training, engagement and appreciation initiatives including the annual YMCA – Lim Kim San Volunteers Awards Ceremony.
• Work closely with Programmes and the Fundraising team to foster relationships with corporate partners, public agencies and other non-profit organisations to cultivate volunteering opportunities and experiences.

Data Management & Evaluation

• Together with the Programme team to maintain accurate records of volunteer data, participation, training, and hours.
• Ensure adherence to Personal Data Protection Act (PDPA) in data management.
• Evaluate and report on success of volunteer recruitment and initiatives.
• Use data to inform volunteer management and development strategies and identify areas for improvement.
• Experience in developing a Volunteer Management System is a plus.

Policies, Procedures & Risk Management

• Supporting update policies and procedures to guide volunteers, volunteer management and volunteer development effectively.
• Conduct risk assessments and implement measures to ensure volunteer and participants / clients’ safety, and programme effectiveness.

JOB REQUIREMENTS

• Degree or Diploma with 2 to 5 years’ experience in volunteer management or direct volunteering.
• Passionate about volunteer development and mobilisation and creating social impact.
• Strong communication and relationship building skills.
• Calm when faced with challenges and able to problem-solve.
• Self-initiated and strong team player.
• Excellent in planning and organising, able to handle multiple priorities, with keen attention to details.