Travel Claims Handler

Cardiff - Hybrid Working Salary: From £24,500 (DOE)

Yolk Recruitment are working with a growing insurance services business in the heart of Cardiff that supports both UK and international insurance providers. The team delivers a wide range of services including claims handling, customer service, underwriting, and pricing - all with a strong focus on data, innovation and continuous improvement.

Right now, they're looking for a Travel Claims Handler to join the team. It's a hybrid role with 2-3 days in the Cardiff office and the rest working from home. You'll be responsible for managing travel insurance claims from start to finish, providing a high standard of service to customers travelling both within the UK and abroad.

If you're experienced in handling claims or a recent graduate who enjoys working in a fast-paced, customer-focused environment, this could be a great fit.

What you'll be doing:

• Assessing indemnity, liability and quantum on travel claims
• Identification and referral of fraud indicators and recovery opportunities
• Support the Claims Team Leader with day to day departmental activity
• Pro-active case load management
• Negotiating settlement of claims
• Providing exceptional service to our customers
• Actively seek and provide input that may lead to improved operational processes within the claims area
• Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company's expectations
• Be conversant with the business' compliance procedures and risks to ensure compliance with all regulatory and legislative requirements

What we're looking for:

• Recent graduate looking a new challenge
• Previous experience in travel insurance claims is ideal - but not essential.
• Confident communicator who can build rapport with customers and third parties.
• Comfortable using data to spot trends and make informed decisions.
• Self-motivated and able to work independently as well as part of a team.
• Organised and able to meet daily and weekly targets.

Benefits

• Salary from £24,500 - depending on experience
• Annual salary reviews
• 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
• Option to buy or sell up to 5 days holiday per year
• A great central Cardiff working location with opportunities for hybrid working
• A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
• Nest Pension scheme
• Refer a friend scheme
• Discounted Gym Membership
• Cycle to Work scheme
• Dedicated Employee Assistance Programme
• Technology Discounts
• Optional Healthcare Cash Plan
• Optional Denplan Dental Insurance
• We supply equipment, so that our employees can work comfortably from home and in the office
• We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
• Group social events (optional)