Order Management Specialist

Your tasks

• Order Accuracy & Compliance - Review customer orders to ensure accuracy, completeness, and compliance with internal order entry procedures, JSOX requirements, export control regulation
• Sales Order Management - Monitor the entire order processing cycle to ensure timely execution, minimize entry errors, and maintain service quality. Perform regular analysis of order backlog and inventory levels to support proactive decision-making
• Stakeholder Support & Training - Provide guidance, training, and operational support to Shared Service Center (SSC) teams and internal stakeholders to ensure adherence to order management processes and procedures
• Customer Service & Complaint Resolution - Address service inquiries and customer complaints effectively. Coordinate root cause investigations with relevant departments, ensure timely status updates, and oversee the implementation of corrective actions. Collaborate closely with Global HQ, Local Country Offices, sales teams, and SSC to expedite orders and resolve issues.
• Inventory Management - Monitor and manage inventory levels to balance product availability with customer demand, while preventing excess stock accumulation
• Logistics Coordination and Documentation – Coordinate outbound logistics by initiating shipments and working with logistics teams to ensure timely manner
• Process Improvement - Review standard operating procedures (SOPs) regularly and identify opportunities to enhance efficiency, accuracy, and effectiveness in the end-to-end order fulfilment process
• Audit & Compliance - Support internal and external audits, including statutory, Export Control, JSOX, and quality management assessments by providing timely and accurate information
• Project Support - Assist with ad-hoc tasks and contribute to cross-functional projects as needed

Requirements

Job requirements

• Degree/Diploma in Supply Chain Management, Engineering, Business Administration, Computer Science, or a related field
• Minimum 5 years of relevant experience in supply chain operations, order management, or a similar function
• Sound understanding of business processes, operational workflows, and cross-functional supply chain dynamics
• Proficiency in ERP systems (e.g., SAP, Oracle, or equivalent); experience with SAP S/4HANA is preferred
• Familiarity with JSOX compliance, export control regulations, and quality management systems
• Strong analytical skills, with the ability to interpret order backlogs, inventory reports, and KPIs using Excel or BI tools

Other

By responding to Yokogawa’s advertisement,consent is considered given to Yokogawa to collect the required personal datafor the purpose of recruitment with expectation that Yokogawa will protectpersonal data with security safeguards that are reasonable and appropriate tothe sensitivity of the personal data, to protect it from unauthorized access,use or disclosure and complies with applicable regulatory requirements withrespect to the retention of personal data. We regret to inform that only shortlistedcandidates will be notified. Yokogawa is an Equal Opportunity Employer.Yokogawa wants a diverse, equitable and inclusive culture. We willactively recruit, develop, and promote people from a variety of backgrounds whodiffer in terms of experience, knowledge, thinking styles, perspective,cultural background, and socioeconomic status. We will notdiscriminate based on race, skin color, age, sex, gender identity and expression,sexual orientation, religion, belief, political opinion, nationality,ethnicity, place of origin, disability, family relations or any othercircumstances. Yokogawa values differences and enables everyone tobelong, contribute, succeed, and demonstrate their full potential.