Customer Support Technician M/F

As part of a retirement departure, we are looking for a Customer Support Technician. Reporting to the Commercial department, you will travel regularly to our customers' sites to install, commission, maintain, and troubleshoot the machines provided to them.

In this capacity, your main missions are as follows:

• Prepare machines in the workshop, organize their shipment, and then carry out their installation and startup at the customer's site in compliance with procedures and safety rules.
• Train users on their operation, first-level maintenance, and safety instructions.
• Perform preventive and curative maintenance operations, diagnose faults, and provide reliable technical solutions to guarantee the availability and performance of the equipment.
• Design or adapt the tools necessary for optimizing production at customer sites.
• Ensure the technical follow-up of the fleet of leased machines and manage the associated spare parts.
• Listen to customers during your travels, understand their usage, their constraints, and the evolution of their needs, then transmit useful information and identified opportunities to the commercial teams.
• Write intervention reports, installation or return reports, and ensure the follow-up of your activity in the CRM.
• Improve maintenance procedures and contribute to the design or adaptation of new machines and new devices intended for customers.

To succeed in this position, you must love technology as much as customer contact: you are comfortable in the field, appreciate regular travel (France 80% of the time, Belgium, Maghreb), and know how to listen, analyze, and report needs in order to contribute to customer satisfaction and development.

With a technical background (industrial maintenance, electrotechnics, electromechanics, or equivalent), you ideally have initial experience in the field of after-sales service, maintenance, or technical support. You are recognized for:

Your analytical and diagnostic skills. Your autonomy and organizational skills. Your rigor and reactivity. Your interpersonal skills and sense of customer service. Your ability to transmit your knowledge and conduct training sessions. Your mastery of common IT tools. Your ability to communicate in English in a professional context. You enjoy field work, travel, and solving various technical problems.