Customer Care Personnel

Responsibilities:

Respond promptly and professionally to customer enquiries through phone calls, WhatsApp, email, social media, and other communication channels. Provide accurate information about the company's properties, services, offers, and processes. Follow up with leads and prospective clients to support conversion. Maintain accurate records of customer enquiries, interactions, follow-ups, and complaints. Escalate complex customer issues to the appropriate team or manager. Handle customer complaints professionally and work towards timely resolution. Follow up with clients after property viewings, enquiries, purchases, or other interactions where required. Coordinate with the Sales and Marketing teams to ensure customers receive accurate and timely information. Maintain a professional and consistent tone across all customer communication channels. Monitor and respond to customer comments and enquiries on social media when required. Identify recurring customer concerns and provide feedback to management. Support the development and maintenance of customer service standards and procedures. Prepare basic customer service reports and provide updates on outstanding enquiries and issues. Maintain confidentiality of customer information and company records. Carry out other customer service and administrative duties as required.

Requirements:

Bachelor's degree or equivalent qualification in Business Administration, Mass Communication, Marketing, or a related field.

Minimum of 3 years' experience in Customer Service, Customer Care, Client Relations, Front Desk, or a similar role. Experience in real estate, property, hospitality, banking, or another customer-facing industry is an advantage. Must reside in Ajah or its environs or have reliable access to the area. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Professional, patient, courteous, and emotionally intelligent. Strong problem-solving and conflict-resolution abilities. Excellent follow-up and organisational skills. Comfortable using WhatsApp Business, email, CRM systems, Microsoft Office/Google Workspace, and other digital tools. Ability to manage multiple enquiries and priorities simultaneously. Strong attention to detail and record-keeping ability. Ability to remain calm and professional when dealing with difficult customers. Must be proactive, reliable, and able to work with minimal supervision.

Location: Ajah, Lagos