EXPORT SUPERVISOR

About the company

Yemken for Industry & Trade Co. Ltd. is seeking a proactive, results-oriented, and commercially minded Export Supervisor to oversee export operations while actively driving international sales and sourcing new overseas customers. The successful candidate will be responsible for ensuring efficient export logistics, regulatory compliance, customer satisfaction, and the development of new business opportunities in international markets.

Your tasks

1. Export Operations & Logistics

• Coordinate end-to-end export operations, including shipment planning, documentation, customs clearance, and delivery.
• Ensure accurate and timely preparation of export documentation, including commercial invoices, packing lists, bills of lading, air waybills, certificates of origin, and other applicable documents.
• Ensure compliance with relevant international trade regulations, customs requirements, and applicable export procedures.
• Liaise with freight forwarders, shipping lines, transporters, customs agents, and relevant government authorities to facilitate timely shipment clearance and delivery.
• Monitor shipments, resolve logistical challenges, and proactively address delays, damages, documentation discrepancies, and other operational issues.
• Manage export-related costs and identify opportunities to minimize freight, clearance, and other logistics expenses.
• Assess and mitigate risks associated with international shipments and maintain accurate records of all export transactions.
• Prepare periodic reports on export activities, costs, performance, and operational challenges for management.

2. International Sales & Business Development

• Actively identify, source, and develop new overseas customers and distributors to expand the company's international market presence.
• Research international markets to identify potential buyers, business opportunities, market trends, and emerging customer needs.
• Develop and maintain a pipeline of prospective international customers through market research, online platforms, trade networks, referrals, and direct outreach.
• Promote the company's products to prospective overseas buyers and convert leads into sustainable business relationships.
• Prepare and follow up on quotations, sales proposals, orders, and commercial negotiations with international customers.
• Negotiate prices, payment terms, delivery arrangements, and other commercial conditions in line with company policies.
• Maintain strong relationships with existing international customers, distributors, and business partners to encourage repeat orders and long-term growth.
• Monitor international sales performance, customer feedback, competitor activities, and market developments, and recommend strategies to increase export sales.
• Work towards agreed export sales targets, customer acquisition objectives, and revenue growth goals.

3. Customer Relationship Management

• Maintain effective communication with international customers and provide timely updates on orders, shipments, and delivery schedules.
• Respond promptly to customer inquiries, complaints, and other concerns, ensuring professional and satisfactory resolution.
• Coordinate with internal departments to ensure customer orders are processed accurately and delivered within agreed timelines.

4. Process Improvement & Reporting

• Identify and implement improvements in export procedures, documentation, logistics coordination, and customer service.
• Maintain organized records of customer leads, quotations, sales orders, shipments, and export transactions.
• Prepare regular reports on international sales, new customers sourced, export volumes, shipment costs, and overall performance.
• Collaborate with management and relevant departments to align export operations with the company's sales and business growth objectives.

Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in International Business, International Trade, Sales and Marketing, Logistics, Supply Chain Management, or a related field.
• At least two (2) years of relevant experience in export operations, international logistics, export sales, or international business development.
• Demonstrated experience in sourcing overseas customers, developing international markets, and negotiating with international buyers will be a strong advantage.
• Practical knowledge of export documentation, customs clearance procedures, international shipping, and applicable trade regulations.

REQUIRED SKILLS & COMPETENCIES

• International Sales & Business Development: Proven ability to identify overseas markets, generate leads, source international buyers, and develop profitable customer relationships.
• Export & Logistics Management: Strong understanding of international shipping, freight coordination, customs clearance, and export documentation.
• Commercial & Negotiation Skills: Ability to negotiate competitive prices, payment terms, contracts, and delivery arrangements.
• Market Research & Analysis: Ability to identify market opportunities, analyze customer needs, monitor competitors, and recommend effective sales strategies.
• Communication & Customer Relations: Excellent written and verbal communication skills, with the ability to engage professionally with international customers and business partners.
• Problem-Solving & Risk Management: Ability to resolve shipment-related challenges, manage commercial risks, and make sound decisions under pressure.
• Organization & Time Management: Ability to manage multiple customer accounts, sales leads, and shipments while meeting deadlines.
• Computer Literacy: Proficiency in Microsoft Office applications and familiarity with export, logistics and related systems.
• Language Skills: Fluency in English and Kiswahili is required; proficiency in additional foreign languages will be an added advantage.

How to apply

Interested and qualified candidates should send their current CV to hr@yemkenkenya.com

Other

Note: Only shortlisted candidates will be contacted.