Assistant Manager, Social Service

Summary of Position:

The Assistant Manager, Social Service will case manage the children and families of offenders and ex-offenders. The individual will evaluate the needs of the beneficiaries (individuals, families, children, etc.), identify the services needed, and create a plan to provide that support. The individual may also be responsible for evaluating the effectiveness of the case plan and services.

Responsibilities:

• Do case intake and access client’s needs and provide the needful assistance.
• Provide support and resources for clients; build good working relationship with support networks, government resources, and community resources.
• Collecting and reviewing documents of clients.
• Provide information and refer clients to internal programmes and services under YR Cares or to other relevant agencies for assistance.
• Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.
• Participate in case discussions with external agencies.
• Participate and provide updates of cases during case conference with Assistant Director, Children Empowerment.
• Conducting regular home visits, phone calls and messaging clients to follow up to check in on their progress.
• Ensure timely and accurate documentation of case notes and care plans.
• Support programme planning and contribute to improvements in service delivery.
• Prepare regular reports documenting program activities, client outcomes, and challenges encountered, for internal use and funding purposes.
• To facilitate support group if necessary.
• Perform other duties as assigned by supervisor to meet evolving organisational and service delivery needs.

Experience

• Fresh graduate or minimum two year relevant work experience.
• Prior working experience in social services will be an advantage

Skills

• Proficient in MS Office
• Good team player and have strong problem-solving skills, communication and interpersonal skills
• Good report writing skills
• Ability to work with tight deadline and is strong with follow up
• Excellent organizational and time-management skills, including ability to handle multiple tasks simultaneously and juggle priorities
• Good knowledge about the community resources
• Ability to work under pressure

Others:

Having an open-mind and positive outlook in uncovering opportunities and handling challenges