Manager, Operations
Must-have:Lead
- Responsible for profit and loss of the unit and involve in regional roll out of key accounts operation where necessary.
- Orchestrate comprehensive program and strategy to develop centre of excellence for rework business.
- Conduct relevant operation audit and provide advice, striving for continuous improvement towards Operations Excellence.
- Drive for active customer experiences as Customer Focus Team (Operations) CFT to increase customer loyalty.
- Responsible for the coordination of all warehousing and distribution functions, including inventory, physical distribution, maintenance, record-keeping, traffic scheduling and etc.
- Responsible for the optimum use of storage space and store layout in the warehouse and for customer’s stock inventory records to be kept accurate and up-to-date.
- Develop and maintain a high standard of customer service and satisfaction. Attends to customers’ enquiries and adopt a proactive approach to minimize complaints.
- Responsible for staff discipline to upkeep company service level and corporate image while facilitation effective training & development for operations personnel.
- Provide monthly management reports on overall performance against agreed objectives in the areas of warehouse utilization, stock movements of customers and other matters relating to warehousing and distribution.
- Liaise closely with internal stakeholders to meet customers’ needs and requirements.
- Explore business opportunities with existing customer and their suppliers / clients as a lead for further development by sales and marketing staff.
- Performs other job related functions as and when required by superior.
- In full compliance to all EHS, Quality, legal and security requirements of the company.