Job Description:
- Installing, troubleshooting, repairing, and maintaining CNC machine tool equipment and controls on-site.
- Offering technical support and assistance to customers.
- Conducting preventive maintenance and providing after-sales technical support.
- Cultivating strong customer relationships.
- Collaborating with the spare parts coordinator to identify necessary parts for customers and ensure their timely delivery.
- Handling service proposal and quote requests.
- Generating service reports through the collection, analysis, and summarization of repair information.
- Adhering to all safety policies, practices, and procedures.
- Training and mentoring others as needed.
- Undertaking other tasks as delegated by the company.
Requirement:
- Possession of a diploma or degree in a technical field such as mechanical, electronic, or mechatronics engineering.
- 3-5 years of experience in field service, involving electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Preferential experience CNC control systems like Fanuc, Mitsubishi, and Siemens
- Demonstrated proficiency in interpreting mechanical drawings, electrical schematics, and PLC ladder diagrams.
- Strong customer service orientation with excellent verbal and written communication skills in English.
- Holding a valid driver's license.
- Proficiency in MS Word, Excel, and Outlook.
