FRONT DESK OFFICER

Your tasks

is responsible for ensuring smooth and efficient hotel transactions, including but not limited to answering telephone calls, guest accommodation, responding to general inquiries, front office reception, and administrative duties.

Requirements

Qualifications/Requirements

• Deliver excellent customer service at all times
• Ensures cleanliness in the front desk area and lobby
• Accommodates inquiries, guest requests, and other concerns in a professional and courteous manner
• Administers all reservations, cancellations, and no-shows in line with the company policy
• Attends to guest complaints and concerns
• Accepts payments, either cash or credit card, and issues receipts
• Accomplishes sales report
• Ensures privacy and confidentiality of guests
• Performs other job-related duties as assigned