Bike Service Specialist
Who We Are
XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS’s manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike..
Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver:
- Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments
- More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility
- 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys
- Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership
- OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas
As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started.
Learn more: https://xds.co/ https://xds.co/See an insider’s look of our factory: https://www.youtube.com/watch?v=06SheO5XFsY https://www.youtube.com/watch?v=06SheO5XFsY
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XDS is seeking a hands-on Bike Service Specialist to support our warehouse-based service operations in Downey, California, with occasional work at our Santa Monica office. This role is responsible for inspecting, diagnosing, repairing, and preparing X-LAB bicycles; including returned bikes, warranty units, demo bikes, event bikes, and internal fleet bikes, as well as supporting daily warranty and service-parts fulfillment. The ideal candidate is an experienced bicycle mechanic who takes pride in safe, precise work and can bring a bike from uncertain condition back to a documented, presentation-ready standard.
What You’ll Do:
Returned Bike Inspection and Repair
- Receive and inspect returned, exchanged, and warranty bicycles; document serial numbers, condition, missing parts, damage, and reported concerns, and diagnose mechanical, electrical, assembly, and cosmetic issues.
- Support remote diagnostics and damage assessments using dealer and rider descriptions, photos, videos, and reports; recommend troubleshooting, repair, parts replacement, or in-person inspection.
- Determine whether each bicycle should be repaired, refurbished, used for parts, or escalated for safety, structural, warranty, or disposition review.
- Complete repairs and component replacements involving drivetrains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting, e-bike systems, and related components.
- Perform final safety checks, functional tests, firmware updates, and test rides when appropriate before release.
Refurbishment and Cosmetic Reconditioning
- Clean, detail, touch up, and recondition approved bicycles for resale, demo, training, or internal use, including replacement of presentation-critical decals, bar tape, grips, hardware, and related parts.
- Grade completed bicycles consistently and document their condition and all work performed.
- Escalate any damage that may affect carbon-fiber structure, safety, warranty disposition, or resale classification rather than attempting an unauthorized repair.
Demo, Event, and Marketing Fleet Support
- Assemble, tune, configure, and prepare demo and show bicycles for trade shows, dealer events, media activities, product launches, and employee use.
- Pack and unpack event bikes carefully and account for each bicycle, accessory, battery, charger, tool, and transport case.
- Inspect and service bikes promptly after events and provide occasional local event setup, teardown, transportation, or on-site mechanical support as needed.
Warranty and Service Parts Fulfillment
- Locate, identify, verify, pick, pack, and prepare warranty and service parts for daily shipment, confirming part numbers, model compatibility, quantities, shipping details, and request documentation.
- Create or apply shipping labels, update tracking records, and promptly communicate shortages, damage, identification issues, substitutions, or required escalation.
- Maintain organized parts locations and accurate inventory by reporting discrepancies and properly handling returned or reusable components.
Documentation and Quality Feedback
- Maintain accurate service records, repair notes, photos, parts usage, labor time, bike status, and shipment information in company systems.
- Keep the service area, tools, return inventory, warranty parts, reusable components, bicycles, and batteries organized and properly handled.
- Identify recurring failures, shipping damage, and assembly issues; provide clear feedback to After-Sales, Product, Quality, Warehouse, and China HQ teams and help improve inspection, repair, and refurbishment procedures.
- Follow torque specifications, manufacturer procedures, battery-handling requirements, and workplace safety practices.
You’re a Great Fit With:
- 3+ years of professional bicycle mechanic or service technician experience, ideally in a high-volume shop, manufacturer, distributor, race, demo, or warranty environment.
- Proficiency with hydraulic disc brakes, drivetrain setup, wheel service, torque-controlled assembly, electronic shifting, and bicycle diagnostics.
- Experience evaluating bicycle damage and making careful, safety-first repair decisions.
- High attention to detail in both mechanical work and cosmetic presentation.
- Ability to independently prioritize multiple bikes and move work efficiently from intake through final inspection.
- Ability to accurately identify bicycle components, locate service parts, and complete routine pick-pack-ship tasks in a warehouse environment.
- Comfort assisting with remote troubleshooting and assessing mechanical or cosmetic damage from written information, photos, videos, and diagnostic reports.
- Clear written and verbal communication skills and the ability to document technical findings with photos and concise notes.
- Ability to safely lift and move complete bicycles, shipping cartons, workstands, and related equipment up to 50 pounds.
- Valid driver’s license and ability to travel occasionally between the Downey warehouse and Santa Monica office and to support local event or fleet transportation needs.
You’re a Spectacular Fit With:
- Bosch, Shimano STEPS, SRAM, or other e-bike/electronic system training or certification.
- Carbon bicycle inspection, paint touch-up, detailing, or refurbishment experience.
- Familiarity with Zendesk, Airtable, inventory systems, or service-management platforms.
- English/Mandarin bilingual ability.
Success Metrics
- Returned bikes are inspected promptly and assigned a clear, documented disposition.
- Repairs and refurbishments are completed safely, accurately, and with minimal repeat work.
- Demo and event bikes arrive clean, functional, complete, and ready on schedule.
- Service records and parts usage remain accurate and current.
- Daily warranty and service-parts requests are located, packed, shipped, and documented accurately and promptly.
- Remote diagnostic and damage-assessment findings are clear, practical, and properly escalated when an in-person inspection is required.
- Recurring product and shipping issues are identified early and communicated clearly to the appropriate teams.
- The service workspace, tools, bikes, batteries, and components remain organized and properly handled.
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Our Compensation and Benefits
- Competitive hourly pay
- Demo bike fleet and comprehensive travel allowances
- Generous time off policy
- Comprehensive medical, dental, and vision coverage
- Office space in beautiful Santa Monica, California
Equal Opportunity
XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.