Operation Analyst

Job Description

1. Monitor and analyze day-to-day operational performance, KPIs, and key business metrics.
2. Develop and maintain operational reports, dashboards, and performance tracking tools to support business decision-making.
3. Use SQL and other data analysis tools to extract, transform, and analyze data from databases and data warehouses.
4. Work with data pipelines and data integration processes to ensure data is accurate, consistent, and available for operational reporting.
5. Collaborate with Operations, Product, Engineering, Data, and other cross-functional teams to understand business requirements and translate them into data-driven solutions.
6. Identify operational bottlenecks, inefficiencies, and process gaps, and provide data-backed recommendations for improvement.
7. Track and evaluate the effectiveness of operational processes, initiatives, and improvements.
8. Support the development and implementation of process improvements and automation initiatives.
9. Ensure data quality and accuracy across operational reports, dashboards, and analytical outputs.
10. Prepare regular and ad-hoc reports and presentations for internal stakeholders and management.
11. Document data processes, reporting methodologies, and operational workflows.
12. Handle ad-hoc analysis and data requests to support business and operational needs.

Job Requirements

1. Bachelor’s degree in Business, Management, Industrial Engineering, Economics, Statistics, or a related field.
2. 1–3 years of experience in Operations, Business Operations, Data Analysis, or a related role.
3. Strong analytical and problem-solving skills with excellent attention to detail.
4. Proficient in SQL, Business Intelligent, Data Pipeline, Data Integration, Data Warehouse, Microsoft Excel or Google Sheets, including formulas, pivot tables, data cleaning, and reporting.
5. Able to analyze operational data and translate findings into actionable insights.
6. Experienced in preparing regular operational reports, dashboards, and performance tracking.
7. Strong understanding of operational processes and the ability to identify inefficiencies, bottlenecks, and areas for improvement.
8. Able to monitor KPIs, targets, and operational performance and provide recommendations based on data.
9. Strong communication and coordination skills, with the ability to work with cross-functional teams.
10. Comfortable handling multiple priorities and working in a fast-paced, target-driven environment.
11. Proactive, detail-oriented, and able to work independently with minimal supervision.
12. Good command of English, especially in written communication and documentation.
13. Experience with data visualization tools, or BI tools (e.g. Looker Studio, Power BI, Tableau) is a plus.

Skills: SQL, Data Analysis, Stakeholder Management, Teamwork, Project Management, Microsoft Office, Process Improvement, Business Intelligence, Business Analysis, Requirements Analysis