IT Operations Support Engineer
Must-have:Security
Responsibilities
- Manage ICT service requests, incidents, and operational support activities within agreed service levels.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
- Support user onboarding, offboarding, access management, and workplace technology services.
- Coordinate with vendors and service providers to ensure timely and quality service delivery.
- Maintain ICT asset inventories, software licences, operational records, and audit documentation.
- Support ICT governance, cybersecurity, compliance reviews, and operational reporting.
- Assist in incident, problem, and change management activities.
Requirements
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Minimum 2 to 5 years of experience in IT Operations, IT Administration, Service Management, or Infrastructure Support.
- Experience supporting Microsoft 365 environments and workplace technologies.
- Familiarity with IT service management processes, user administration, and service request management.
- Experience working with vendors and managed service providers.
- Strong customer service, communication, and stakeholder management skills.
- Detail-oriented with good analytical and problem-solving abilities.
Preferred
- Experience within the Singapore Government ICT environment.
- Familiarity with WOG ICT processes and platforms such as ITSM Portal, SGMail Administration Portal, and EUSS.
- Experience supporting user provisioning, access management, email administration, and endpoint support services.