Sales Administration Manager M/F

We are looking for a Sales Administration Manager M/F for a full-time permanent position (39h). Your main mission will be to lead and optimize the sales administration department, ensuring optimal performance and quality service.

Required Skills:

• Effectively organize working time to meet deadlines
• Work autonomously or in a team and report on activities
• Learn and adapt to new methods and procedures
• Adapt behavior according to interlocutors (colleagues, superiors, related departments)
• Share experiences and practices
• Ensure the reporting of information to the relevant people (dashboards, etc.)
• Master English
• Utilize IT and digital tools
• Use effective communication tools
• Conduct project management
• Lead and manage a team

Significant Activities:

• Supervise and support the team by implementing and monitoring performance indicators, activity reporting, organizing meetings, as well as recruitment and training.
• Supervise the customer order management process, and sometimes supplier orders, from receipt to delivery, including tenders.
• Resolve disputes and customer complaints, proposing appropriate solutions for problems related to orders, delivery, or invoicing.
• Ensure the correct and timely issuance of invoices.
• Perform sales statistics.
• Manage the production of commissions.
• Maintain and strengthen the link between the team and other internal departments (sales, production, logistics, finance, marketing) to ensure smooth order execution.
• Analyze and monitor performance indicators such as customer satisfaction rate, delivery times, and order processing rate, in order to prepare reports for management aimed at improving processes.
• Stay informed of regulatory and legal developments related to Sales Administration activities.

The profile we are looking for has a minimum of 10 years of experience in Sales Administration, ideally in the industrial sector. You hold a BTS, DUT, or BUT, and have demonstrated strong skills in administrative management, finance, and project management.

You are proficient in IT tools (ERP, Excel, etc.) and have excellent communication and customer service skills. Rigor, organization, and a sense of responsibility are essential qualities to succeed in this position.

Leadership:

• Ability to lead and motivate a Sales Administration team while fostering a positive working environment.
• Aptitude to give clear instructions to the team and resolve problems proactively.

If you are dynamic, motivated, and ready to join our team, do not hesitate to apply!