Technical Support Coordinator (M/F)

The SaaS Implementation Coordinator (M/F/D) will be responsible for the successful operational implementation of WYZ solutions for clients.

Acting as a true coordination point, he/she will serve as an interface between clients, internal teams (Customer Experience, Support, Sales), and partners to ensure reliable settings and a smooth customer experience from deployment onwards.

Your main missions:

Deployment Management

• Analyze clients' business needs and translate them into clear functional requirements
• Manage deployment schedules and ensure deadlines are met
• Support clients in the operational takeover of solutions before transitioning to run phase
• Guarantee customer satisfaction during launch phases

Coordination and Interface

• Be the preferred point of contact between clients and internal and external teams
• Manage and prioritize requests for settings, evolutions, or corrections
• Ensure the overall consistency of settings in a multi-client environment

Settings and Solution Quality

• Supervise and/or perform functional settings of SaaS solutions
• Guarantee the compliance, stability, and performance of configurations put into production
• Participate in testing, acceptance, and functional validation phases

Continuous Improvement

• Contribute to the improvement of deployment processes
• Maintain functional documentation
• Monitor performance indicators (deadlines, incidents, customer satisfaction)

With a higher education background (Bac+4/5) in management, IT, engineering, or equivalent, you have proven experience of 3 to 7 years in Business Operations, Customer Success, SaaS Implementation, or Product Operations. You have worked in B2B SaaS environments and are comfortable with complex solutions requiring analysis, settings, and coordination of multiple stakeholders. You know how to collect, structure, and formalize business needs in a clear and operational manner, while mastering CRM, ticketing, and project management tools. Possessing a strong sense of service, you enjoy customer contact and know how to adapt your communication to both technical and non-technical interlocutors. Proficiency in English is indispensable to evolve in our international environment and collaborate effectively with all our stakeholders. You are recognized for your reliability, your sense of responsibility, and your ability to move projects forward with pragmatism. Rigorous and organized, you know how to manage several priorities simultaneously while maintaining a high level of excellence. Your analytical mind allows you to identify relevant solutions, to step back when necessary, and to maintain attention to detail without losing sight of global stakes. Comfortable in cross-functional and collaborative environments, you enjoy working in a team and contributing concretely to collective success.