Banquet Captain / Supervisor

Description Supervise banquet servers, bartenders, and housemen during setup, service, and breakdown Train staff on service etiquette, tray-carrying, menu knowledge, and hotel brand standards Inspect servers on their uniform attire compliance, personal hygiene, and punctuality Inspect ballrooms, tables, linens and AV equipment to ensure it is clean and functioning well Oversees tear-down, food leftover inventory, return AV/equipment to storage, checking of function rooms Greet and meet up with event hosts, organizers throughout the function and address their special requests Resolve guest complaints and/or service delays Check and report any broken or missing items to engineering Coordinate and work closely with Sales, F&B team, housekeeping, engineering and AV staff Review BEOs, client contracts, floor plans, timeline schedules and special requirements before every event Requirements 2 years of hands-on experience in hotel banquet operations Able to work on weekends, public holidays and shifts Possess valid Food Safety Certification Proactive, meticulous and excellent interpersonal skills