Customer Service & After-Sales Support | Remote

Boatanza | Fully Remote | Full-Time

Working Hours: Wednesday – Sunday, 9:00 AM – 6:00 PM Cairo Time (11:00 AM – 8:00 PM Dubai Time) Days Off: Monday & Tuesday

About the Role

Boatanza is a Dubai-based yacht charter company specializing in private yacht experiences across Dubai. We are looking for a highly organized and customer-focused After-Sales & Operations Executive to manage the customer journey from booking confirmation to post-trip follow-up.

In this role, you will ensure every booking runs smoothly by coordinating with clients, yacht owners, and service providers while delivering an excellent customer experience.

• 2+ years of experience in Customer Service, After-Sales, Reservations, or Operations.
• Excellent English communication skills, both written and spoken.
• Fluent Arabic is required.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent problem-solving and customer-handling skills.
• Ability to manage multiple requests and coordinate with different stakeholders.
• Comfortable using WhatsApp, email, Google Workspace, and other digital tools.
• Basic WordPress knowledge is a plus, or willingness to learn.
• Previous experience in hospitality, tourism, travel, or events is highly preferred.