Technical Account Manager

About the company

Wunderkind is hiring a Technical Account Manager for the Delivery team in Existing Business. You'll be the post-sale technical expert for our live US and EMEA clients: diagnosing tracking and data issues, auditing performance, and scoping technical asks for the right team. CSMs own the client relationship and renewal; you own the technical answer.

Your tasks

You'll work alongside a second Technical Account Manager and partner closely with CSMs, Implementation Managers, Professional Services Engineering and Product.

• Investigate live issues such as conversion integrity, revenue drops and tracking gaps, and drive them to a root cause and fix.
• Debug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify using browser dev tools.
• Reconcile GA4 and Wunderkind attribution, and run conversion and capture-rate analysis that CSMs can take into renewal conversations.
• Run end-to-end performance audits of client setups and deliver clear recommendations.
• Set up and validate data transfers (SFTP, cloud buckets, APIs), including suppression and subscriber feeds.
• Advise clients on consent and CMP setup, such as OneTrust, so identity and consent flow correctly into their system of record and Wunderkind tags fire properly.
• Scope technical asks and product prerequisites into clear specs for Professional Services Engineering.
• Decide whether an issue is a client fix, an engineering fix or a product request, and route it with the right context.
• Share feature requests and bugs with Product based on patterns you see across accounts.
• Build playbooks, documentation and AI-assisted tools that make common investigations faster.
• Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, compliance, deliverability, and product roadmap, becoming the trusted advisor of our clients' technical stakeholders

• Live issues are diagnosed quickly, with a clear root cause and owner.
• CSMs go into renewals with credible technical answers and audit findings.
• Common investigations become repeatable through documentation and tooling.

Requirements

• 3+ years in a post-sale technical role at a SaaS or martech company, such as technical account management, solutions engineering, support escalations or implementation.
• Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.
• Working knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru) and how signals & API connections work within them.
• Comfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation.
• Attribution and conversion analytics, including why GA4 and a vendor platform report different numbers.
• Strong client-facing writing. You can explain a root cause to a marketer and a fix to an engineer.
• The ability to manage many accounts at once and keep clients and internal teams updated.

• Mobile SDK experience (iOS, Android).
• Privacy and CMP knowledge, such as OneTrust, GDPR and CCPA.
• Light SQL or scripting (Python, JavaScript).
• Experience building AI-assisted tools or workflows.

What we offer

The base salary range for this role is $115,000.00 to $140,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.