Head of Complex & International

**Description

**This is a Senior leadership role with full responsibility for the Complex & International segment, including P&L ownership, strategic development, and client delivery. The role includes direct client engagement and acting as a trusted advisor to large, complex international clients.

**The Role

**You will be responsible for the segment’s budget and P&L, including ongoing follow-up and reporting, and for developing the strategic platform in line with Willis’ local and international strategy. This includes product mix, concept development, competitive positioning, and strategic sales initiatives.

You will lead and develop the segment’s employees and leaders, ensure performance and well-being, and support business management on strategic and ad hoc matters. You are overall responsible for client retention, upselling, profitability, and ensuring delivery and adherence to service models, policies, and business procedures.

You will also be responsible for approval of strategic client deliveries, including placement strategy, design and placement of insurance programs, and advisory services.

**Key Responsibilities

**

Full responsibility for segment P&L, budget, and pipeline (aligned with sales targets)

Development and execution of strategic initiatives, sales tools, and campaigns

Leadership, development, and retention of employees and leaders

Overall responsibility for client retention, upselling, and profitability

Act as a trusted advisor for large and international clients

Ensure delivery and adherence to service models, policies, and business procedures

Approval of strategic client deliveries, including placement strategy and insurance programs

Ensure coordination of client delivery, including use of risk information, tools, and assessments

**Success Criteria

**Clients

Demonstrate strong client engagement through direct advisory on complex and international accounts

Deliver sales and service in line with best practice and adopted concepts

Ensure strong client relationships, satisfaction, and retention

Maintain high quality and compliance standards

Ongoing follow-up on client portfolio and pipeline (FOX/CRM)

Optimize client profitability and ensure correct placement

Financial & Performance

Deliver on segment P&L and sales targets

Ensure sufficient and qualified pipeline

Maintain profitability and address underperforming clients

Ongoing KPI follow-up

Leadership & Collaboration

Act as a performance catalyst and ensure use of tools, processes, and procedures

Drive employee well-being, engagement, and development

Build strong collaboration across teams and supporting functions

Act in accordance with WTW values

Processes

Develop and execute annual strategic plans

Ensure compliance with Willis Excellence Model (WEM)

Drive continuous improvement and alignment with Client Service and Operations

**Qualifications

**

10+ years of experience within the insurance industry

Solid insurance background, ideally as an insurance broker or with equivalent education

Proven experience working with large and complex international clients

Strong leadership experience with proven ability to develop high-performing teams

Solid commercial and analytical mindset with P&L responsibility

Experience in sales, pipeline management, and business development

Strong stakeholder management skills in complex organizations

Ability to understand and anticipate client needs and risk profiles

Strong communication, negotiation, and influencing skills

Structured, strategic, and execution-focused approach

**Education & Certification

**Must meet IDD competency requirements (competency profile 7), supported by relevant insurance education (e.g. broker certification or equivalent).

**About WTW

**WTW (NASDAQ: WLTW) is a leading global insurance brokerage and risk consulting company. With roots dating back to 1828, WTW has 47,000 employees in more than 140 countries and markets.

Through local presence and expertise, WTW is a global company that can offer tailor-made solutions adapted to the customer's risks and needs, local trends, markets, and legislation. Through knowledge, professionalism, commitment, and customer focus, we help customers around the world turn risk into growth opportunities.

**We Transform Tomorrows

** Equal Opportunity Employer