Vending supervisor Airbus Broughton

Company Description

Title: Vending supervisor

Location: Baxter Storey Broughton

Salary: 22486.37

Benefits:

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

We are seeking a highly organised and motivated Vending Supervisor to oversee a large-scale vending operation comprising 100 vending machines across a busy industrial, manufacturing, or commercial site.

This is a hands-on supervisory position responsible for ensuring machines are fully stocked, operational, clean, and delivering excellent service to customers alongside delivering profitable grwoth. The successful candidate will lead a team of vending operatives, manage stock control, coordinate maintenance activities, and drive continuous improvement across the vending operation.

Key Responsibilities

• Supervise the day-to-day operation of approximately 100 vending machines across the site.
• Lead, coach, and support a team of vending operatives and service technicians.
• Plan and manage machine replenishment schedules to maximise availability and sales.
• Monitor stock levels, place orders, and maintain accurate inventory records.
• Analyse sales data, consumption trends, and stock movements to optimise product ranges.
• Ensure machines are maintained to a high operational and presentation standard.
• Coordinate repairs and preventative maintenance activities with internal and external service providers.
• Investigate and resolve customer complaints promptly and professionally.
• Ensure compliance with food safety, health & safety, and company procedures.
• Conduct regular audits of machine cleanliness, pricing, product availability, and service standards.
• Manage cash collection, reconciliation, and reporting processes where applicable.
• Produce weekly and monthly performance reports for management.
• Identify opportunities to increase revenue, reduce waste, and improve customer satisfaction.

Skills & Experience Required

Essential:

• Previous experience in vending, retail operations, catering, facilities management, or a similar customer-facing environment.
• Experience supervising or managing a team.
• Strong organisational and planning skills.
• Excellent communication and customer service abilities.
• Competent in Microsoft Excel, Outlook, and basic reporting systems.
• Ability to analyse data and make commercial decisions.
• Full UK driving licence.

Desirable:

• Experience managing large vending operations.
• Knowledge of food hygiene and food safety requirements.
• Experience using vending management systems.
• IOSH Working Safely or similar health and safety qualification.
• Experience of stock control and inventory management.

The ideal candidate will be a proactive leader who enjoys working in a fast-paced operational environment. You will be comfortable balancing customer service, team management, stock control, and commercial performance while ensuring the highest standards across a large vending estate.

Job Description

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Qualifications

• Previous experience within the hospitality industry
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.