Junior Duty Manager
Junior Duty Manager
We are seeking an enthusiastic and customer-focused Junior Duty Manager to oversee the smooth delivery of service at Charterhouse School. Working closely with the catering and kitchen teams, you'll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands-on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.
You will be joining Holroyd Howe, one of the UK's leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.
Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.
Key Responsibilities:
- Support the Duty Manager with the daily running of operations
- Supervise teams during service and ensure high standards are maintained
- Deliver excellent customer service and resolve issues where needed
- Assist with shift coordination, briefings, and team support
- Maintain health & safety, hygiene, and operational standards
- Support stock control and basic operational administration
- Lead by example and contribute to a positive team environment
Qualifications & Skills:
- Previous experience in hospitality, catering, or a supervisory role
- Strong communication and leadership skills
- Ability to work well under pressure in a fast-paced environment
- Good understanding of food hygiene, health & safety standards
- Confident in supporting and motivating a team
- Customer-focused with a proactive, hands-on approach
- Flexible with working hours, including weekends and evenings where required
We pride ourselves on:
People First: We're a company of individuals, united in doing our best for our clients.
Great Food, Always: Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.
Food Education: We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.
Respect in Everything We Do: Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
Fresh Thinking: New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.