Student Management Officer |School | Marine Crescent |Part Time

1. Student Emotional & Behavioural Support

• a. First line of support for students
• b. Provides one-on-one pastoral support for students who are anxious, distressed, withdrawn or emotionally overwhelmed
• c. Uses restorative practices, active listening and de-escalation strategies to manage situations constructively
• d. Builds trusting relationships and creates a safe, confidential space for students to share concerns
• e. Promotes positive coping strategies, emotional regulation and resilience

2. Case Management & Well-being Monitoring

• Identifies, monitors and supports students who may be vulnerable or at risk (e.g. mental health, social, or familyrelated concerns)
• Maintains regular check-ins and track changes in student behaviour, attendance and well-being
• Works collaboratively with Year Heads (YH), School Counsellors and Discipline Mistress to ensure coordinated support
• Keeps accurate, confidential records of incidents, interventions and student progress

3. Safeguarding & Crisis Intervention

• Responds promptly to incidents such as emotional breakdowns, conflicts or aggressive behaviour
• De-escalates situations while prioritising the safety and wellbeing of all students involved
• Provides immediate emotional support and helps stabilise students during crisis

4. Preventive & Well-being Programmes

• Plans, conducts or supports Social-emotional learning (SEL) and Peer support initiatives
• Supports early intervention efforts to prevent escalation of behavioural or emotional issues
• Encourages peer connectedness

5. Family & Stakeholder Engagement

• Communicates sensitively with parents/guardians regarding student well-being and behavioural concerns; when needed
• Coordinates with external agencies (e.g. social services, mental health professionals) when additional support is required