Main Duty - Customer Service Duty (mindset has to meet the realist challenges and demands of a Primary School setting)
To answer phone calls, manage visitors, takes messages, responds to enquiries and provide general useful information (in a very dynamic environment where calls are volumous)
Able to use school implemented IT system for administrative - purposes.
To handle daily varied demands and queries from parents / students / vendors / staff etc
To call pupils absentees and to check with parents on their child’s status every morning.
To call parents to convey messages during ad-hoc / special events.
To render first level assistance to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.
To handle / support situation when pupils are unwell or are unjured.
General Duties
To assist in canteen matters, utility, FAS application, arrears fee, bus booking, etc
To help update the school activity notice board in the office (data accuracy is important)
To maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.
To assist in general typing duties.
To assist in Stores supplies management during school holidays
To support any other general admin duties as and when required
