Centre / Operations Manager (Remote / Cantonese Speaking)
We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations. This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations. We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.
Key Responsibilities
- Centre Operations & Performance
Support the setup and smooth running of daily centre operations
Implement operational procedures to ensure consistency and efficiency
Monitor basic performance indicators (attendance, enrolment interest, parent feedback)
Flag operational challenges and propose practical improvements
- Student Enrolment & Admissions
Conduct enrolment consultations with parents
Support admissions processes and trial classes
Work with the team to test enrolment messaging, trial formats, and conversion approaches
Provide insights on pricing sensitivity and parent decision-making
- Customer Engagement & Relationship Management
Build strong relationships with parents through clear communication and trust
Handle parent enquiries and concerns professionally
Gather informal feedback from parents on expectations, preferences, and pain points
Support retention and referral efforts through positive parent experience
- Marketing & Agency Management
Coordinate with internal teams and external agencies on local marketing campaigns and promotions
Provide market feedback to improve lead generation, messaging and enrolment efforts
Track campaign progress and ensure timely execution
- Projects, Workshops & Budget Support
Support the planning and execution of workshops, events and other business initiatives
Coordinate timelines, logistics, manpower and resources
Support budget planning and tracking for assigned activities
Others Support the onboarding and integration of new hires to ensure a smooth transition.
Work with HR to identify staffing needs and assist to recruit for different roles.
Support special projects and initiatives related to centre operations, process improvements, marketing or business development.
Requirements: Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry
Strong understanding of Hong Kong parents, students and the enrichment landscape
Strong written and spoken Cantonese and English
Highly organised, detail-oriented and administratively strong
Able to work independently, take ownership and manage multiple priorities
Strong stakeholder management, project coordination and problem-solving skills
Comfortable working in a fast-paced, hands-on environment
Resourceful, proactive and strong in execution