K-12 Group Performing - Temporary Tour Associate
Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description:
Reporting to the Director of Performance Sales, a Tour Associate is responsible for supporting the Director of Performance Sales and Performance Tour Specialists in both revenue generating and administrative duties. Primary responsibilities include providing excellent service support directly to Program Leaders, building long lasting relationships with these clients, and partnering with Tour Consultants throughout the sales process.
Responsibilities:
Supports Director of Performance Sales & Sales Reps
Manages Tour Evaluations
Works directly with clients for day-to-day customer servicing
Manage client information in CRM and Tour Web Portal
Monitors enrolment and Full Refund Protection sales
Manages and disseminates to Operations all passenger count changes and final counts
Creates and distributes Parent Letters and Parent Meeting Information
Supports Sales Reps in Parent Meeting Presentations
Conduct parent meetings, attend conferences, orientations, FAM trips, and conventions as needed
Field 24 hour emergency phone calls, as needed
Reconcile credit card expenses in Concur
Manage timelines to meet due dates
Review bookings and create final itinerary
Book performance and clinics, along with any associated admissions tied to those activities.
Provide final counts for all performance bookings and pay deposits/final payments
Any other responsibilities that may be assigned from time to time
Qualifications:
Highly organized with a background in Administrative support
Ideally a minimum of 3 years’ experience in an administrative role
Minimum 2 year college degree (or equivalent business experience) – travel or hospitality industry a plus
Customer service focused
Goal-focused, self-sufficient individual who takes initiative
Responsive team player
Exceptional work ethic
Strong computer skills (i.e., Microsoft Word, Advanced Excel, PowerPoint). Use of a CRM system preferred.
Work Perks:
Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
Opportunities for paid and discounted travel
Flexible work schedule providing on-site, remote, and hybrid office opportunities
Encouraged participation in a wide variety of Employee Resource Groups
Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
Paid parental, caregiver, and disability leave
Team Member Discount Program
Engaging, collaborative, and fun work environment
WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.