Customer Service Coordinator M/F English

The agency Working Spirit Hésingue is looking for a Customer Service Coordinator M/F English for one of its clients in the Hésingue sector.

Your missions:

• Ensure commercial coordination
• Coordinate the execution of orders and distribution contracts
• Ensure management and/or processing via the SalesForce tool (registration, processing, monitoring / traceability...)
• Act as the interface with Appros/Achats, PLO, Production, Réparation, Invoice & Shipping in order to optimize the flow of parts or operations internally
• Adjust payment rules and methods as well as incoterms according to the client
• Follow up on files after shipment in case of problems (customs blockage, client refusal ... )

and contact the client to resolve them

• Follow up on advance payments and Letters of Credit
• Draft, register, and follow up on warranty orders and after-sales service commercial gestures
• Perform the filing of offers and orders;
• Update commercial and service workload indicators monthly
• Perform occasional administrative tasks under the instructions of the SAV manager, including the verification of offers issued by the Business Centers
• Organize videoconferences and regular meetings by telephone with the client

You ideally have training in Management or International Commerce. 2 years of experience in a similar position is desirable. You are rigorous, autonomous, and proactive Good stress management English is indispensable (B1 minimum)