Shift Manager

General Roles and Responsibilities:

• Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment
• Oversee day-to-day operations at the petrol station to maintain efficiency and productivity

• Monitor and ensure that service champions' uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image
• Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback

• Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained
• Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits

• Lead the team of service champions in engaging with customers, promoting products, and upselling to increase sales in both fuel and c-store revenue
• Flexibility to work various shifts to ensure operational coverage and success of the petrol station

EA License No: 19C9611

EA Personnel Reg No: R24125160 Liau Jie Si (Jess)