Technical Support / Hotline Service Technician (m/f/d) (Electronics Technician - Devices and Systems)

WOLFFKRAN is an internationally operating manufacturer, lessor, and service provider of tower cranes with branches in Europe, the Middle East, and the USA. As a technology and quality leader, we develop the optimal solution for every customer and every construction site. We achieve this with committed employees who work on continuous innovation and strategic expansion.

Do you keep an overview when others are searching for solutions? Then support our service team as a central interface in technical support and ensure that our customers receive technical solutions quickly and reliably – by telephone, digitally, or directly on-site. Become a member of the WOLFFKRAN Family.

Which tasks await you?

• Technical Support: Processing of malfunctions, complaints, and service inquiries from national and international customers (telephone, email, and digital channels)
• Escalation Management: Recognizing, evaluating, applying, and documenting escalation processes
• Error Analysis: Structured analysis of support cases as well as development of technical solution approaches
• Prioritization & Coordination: Controlling and prioritizing incoming inquiries in technical support
• Work Preparation: Support and preparation of service technicians in field operations
• Project Work: Participation in service and organizational projects to optimize processes
• Product Configuration: Configuration and parameterization of components for sales
• Returns & Quality: Processing of returns, repair processes, warranty cases, as well as evaluation of quality reports
• Supplier & Customer Support: Technical coordination with internal and external contact persons

What is your requirement profile?

• Qualification: Completed electrotechnical vocational training
• Experience: Several years of professional experience in the crane industry or in a technical service environment desirable
• Specialist Knowledge: Knowledge in mechanics and hydraulics is an advantage
• Working Method: Analytical, structured, and solution-oriented
• Organization: Strong organizational skills and good priority management
• Customer Orientation: Confident and service-oriented appearance when dealing with customers and partners
• Resilience: Flexible and resilient, even in demanding situations
• Languages: Good English skills in speaking and writing