Supervisor

We are looking for a responsible, hands-on and customer-focused Café Supervisor to oversee the daily operations of the café and supervise the service team. The Café Supervisor will ensure smooth day-to-day operations, maintain food and beverage quality, manage staff, provide excellent customer service and support the café in achieving its sales targets.

Key Responsibilities

1. Daily Café Operations

• Oversee the daily opening and closing operations of the café.
• Ensure the café is clean, organised and properly prepared for service.
• Monitor service flow and ensure efficient operations during peak periods.
• Ensure company SOPs and operational procedures are followed.
• Handle day-to-day operational issues and escalate major matters to management.

1. Staff Supervision

• Supervise waiters, service crew, baristas, kitchen assistants and other café staff.
• Allocate daily duties and prepare staff schedules where required.
• Conduct pre-shift briefings and communicate promotions, reservations and operational matters.
• Monitor staff attendance, punctuality, grooming and performance.
• Train new employees on service standards and café procedures.
• Motivate the team and maintain good workplace discipline.

1. Customer Service

• Welcome customers and ensure a friendly and professional dining experience.
• Handle customer enquiries, requests and feedback.
• Resolve customer complaints professionally and promptly.
• Monitor service quality and customer satisfaction.
• Build good relationships with regular customers.

1. Food & Beverage Operations

• Monitor the quality and presentation of food and beverages.
• Coordinate with kitchen and beverage preparation staff to ensure orders are served accurately and on time.
• Ensure proper handling and storage of food and beverages.
• Monitor cleanliness and hygiene of food preparation and service areas.
• Assist with preparation and service during busy periods when required.

1. Sales & Business Performance

• Support the café in achieving daily and monthly sales targets.
• Promote menu items, beverages, promotions and special offers.
• Encourage appropriate upselling and cross-selling.
• Monitor daily sales performance and provide feedback to management.
• Support promotional activities and customer retention initiatives.

1. Inventory & Stock Control

• Monitor stock levels of food ingredients, beverages, packaging and operating supplies.
• Conduct regular stock checks and assist with stocktaking.
• Ensure proper storage and rotation of ingredients.
• Minimise wastage and control unnecessary usage.
• Report low-stock items and coordinate replenishment.

1. Cashier & Administrative Duties

• Supervise POS and payment transactions.
• Ensure proper handling of cash and electronic payments.
• Assist with daily sales reconciliation.
• Maintain accurate operational and sales records.
• Prepare basic daily or weekly reports when required.

1. Hygiene & Safety

• Maintain high standards of cleanliness and hygiene throughout the café.
• Ensure staff follow food safety and workplace safety procedures.
• Monitor cleaning schedules and ensure equipment is properly maintained.
• Report maintenance, safety or equipment issues to management.

Requirements

• Minimum 2–3 years of experience in café, restaurant or F&B operations , preferably with supervisory experience.
• Good knowledge of food and beverage service.
• Strong customer service and communication skills.
• Able to lead and motivate a team.
• Good organisational and problem-solving abilities.
• Basic knowledge of POS systems and inventory control.
• Well-groomed and professional.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.