Commercial Employee (m/f/d) Help Desk (Clerk - Office Management)

This is WITRON

As part of the WITRON Group, WITRON Service GmbH & Co. KG stands for many years of experience and competence in the areas of service, maintenance, and operation of logistics systems.

We offer you

• Performance-related compensation: regular salary adjustments and profit sharing
• Work-Life-Balance: depending on the area of activity, you can work partially from home or opt for a non-cash benefit. 30 days of vacation, flextime (except in the production area) and overtime compensation give you more flexibility
• Health: balanced, highly subsidized lunch in our canteens, fitness and massage offers, health prevention, modern work equipment, hardware etc.
• Security: future-proof workplace in a crisis-proof, innovative industry

Your role in our team

• first point of contact: for telephone reception of service cases in an international environment
• system-side recording of incoming tickets as well as corresponding classification, prioritization and coordination to the corresponding service technicians (2nd Level)
• creation of evaluations, presentations or billing previews for our customers
• participation in the continuous improvement of our support processes

You are a good fit for us with

• completed commercial or technical training with initial professional experience in the above-mentioned field of activity and/or Customer Service, clerks for Dialogmarketing
• strong communication skills even in difficult situations and high customer/service orientation
• stress resistance and a structured way of working as well as willingness to work shifts (2-shift in weekly rotation between 05:00 and 21:00; additionally day shift on one Saturday approx. 1x per month)
• affinity for technology
• good English skills in speaking and writing
• sound MS Office skills

Supplementary information: Requirements for the applicant: Advanced knowledge: Microsoft Office