Temporary Customer service/Telesales Assistant
Temporary Customer Service & Telesales Assistant Dorking | Office Based | Part-Time | 3 Days per Week £13–£15 per hour depending on experience
An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service & Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension. Working 3 days per week (ideally Monday–Wednesday, up to 21 hours), you’ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process.
The Role
Your main responsibilities will include:
- Calling previous and potential customers
- Following up with people who have started but not completed an online submission
- Answering questions and providing information clearly and confidently
- Helping customers navigate an online platform and complete their submission
- Following up by email with relevant information and links
- Maintaining accurate records of calls, outcomes and follow-ups
- Managing a database and keeping information up to date
- Escalating technical or more complex queries where required
- Working towards agreed call and conversion targets
About You
We’re looking for someone who is:
- Friendly, confident and comfortable on the phone
- Naturally personable with a good telephone manner
- Organised, proactive and able to manage follow-ups
- Confident communicating with people internationally
- Comfortable explaining processes and helping people online
- Accurate with data entry and administration
- Confident using email, Excel and online systems
- Professional and reliable
Previous experience in telesales, telemarketing, customer service, call handling or a similar telephone-based role would be beneficial. Speaking an additional language would be a bonus, but is not essential. Full training will be provided.
The Details
Location: Dorking – office based Hours: 3 days per week, ideally Monday–Wednesday Hours per week: Up to 21 Contract: Initially 4 weeks, with potential to extend Start: ASAP Working hours: Flexible between 8.00am and 5.30pm
If you’re confident on the phone, enjoy speaking to people and are looking for a short-term part-time opportunity, we’d love to hear from you. If the above sounds like you and you can commit, do not hesitate to apply now!