EMC Networker -Backup Admin -L3

Role Summary

As a L3 resource of the Run team, he/she will :

• Must have at least 8-12 years of Backup/Restore
• Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
• Plan, prepare and execute Change technical tasks in the ITSM queues
• Respond to and resolve alerts from the monitoring management system
• Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices.
• Manage, maintain and operate data backup replication between Data Centers
• Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements
• Perform daily monitoring & reporting of backup jobs, and troubleshoot & resolve backup failures with clients/partners
• Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure
• Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc)
• Perform basic to intermediate root cause analysis in Incident and Problem tasks
• Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
• Plan, prepare, execute and support Data Center maintenance activities
• Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
• Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
• Respond to and own L1/L2 escalations
• Engage in taskforce resolution squad in priority incident management / crisis management cases
• Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
• Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
• Engage in Service Improvement review and actions plan

Technical Expertise

Must Have Skills

• Backup Software – Dell Networker
• Hardware – Dell DataDomain,Quantum Scalar i500/HPE StoreEver MSL
• NDMP backup, SAN (LAN-free) backup
• Backup cloning, staging and replication operations
• Backup appliances operations – VTL and PTL
• Backup tapes media operations – inventory, rotation, recall
• Backup failover/failback in Disaster Recovery operations
• Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters
• Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Good To Have Skills

• Avamar,Cristie, CA Arcserve (lesser extent)
• Hardware – HPE StoreOnce ,Oracle StorageTek SL8500
• Scripting / automation experience in Unix/Linux

Shift / Oncall & Weekend Support are part of the Job

Flexible to work on shifts / weekends / Oncall support as followed.

Oncall Support : To provide Oncall support services on rotational basis

• 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
• 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
• Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Public Holiday Support : Paris (Client) Holidays will be followed as public holidays

Process & Tools

• ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets
• Basic knowledge on ITIL Process & Practices

Educational Qualifications

• Bachelor’s degree or Master’s degree in Information Technology or pertinent programs

Key Competencies:

• Minimum 8 to 12 years of relevant hands-on work experiences
• Solution-focused with excellent problem solving and analytical skills
• Ability to work in a flexible and constantly changing environment
• Effective teamwork and collaboration
• Good oral and written communication skills in English