Service Expert in Internal and Field Service (m/f/d) (IT-System-Elektroniker/in)

The Service Technician (m/f/d) in the internal service is a technical expert and central contact point for WIPOTEC systems; contact person for customers, partners, and field service technicians for queries requiring deep system understanding.

Job Description:

The WIPOTEC data management system for real-time data exchange with our weighing, control, and inspection systems

• Commissioning and support in the configuration of our customers' servers and networks as well as the desired statistics
• Working with various databases
• Troubleshooting: Remote and on-site at the customer's location
• Customer support for complex technical queries within the framework of the helpdesk
• Creation of protocols and reports
• Remote support for field service technicians, and in exceptional cases, also on-site at the customer's location
• Independent troubleshooting and rectification of errors on the systems at our customers' sites
• Creation of training materials
• Independent planning and execution of training for service technicians, partners, and customers
• Support for the service management in technical improvement projects
• Technical support for the 24/7 hotline (only after qualification)

Requirement Profile:

• Completed vocational training as IT-Systemelektroniker, Elektroniker with further training as Techniker Elektrotechnik
• Several years of professional experience
• Good English skills
• Expertise in the networking, diagnosis, and optimization of machine technology networks
• Knowledge in handling virtual machines (VirtualBox)
• Advanced knowledge of Microsoft SQL databases
• Confident and customer-oriented communication in spoken and written form, combined with a good sense for the needs and problems of our customers
• Knowledge of the Packaging Ordinance is desirable but not mandatory
• Willingness to travel from the place of assignment 74523 Schwäbisch Hall

Supplementary Information: Requirements for the applicant: Advanced knowledge: Troubleshooting, maintenance, repair, upkeep, electrical engineering, field service, SQL database, field service support