Customer Service Representative (m/f/d)

Shaping packaging solutions for the future together! Wipak is a leading provider of high-quality flexible packaging solutions for the food, healthcare, and pharmaceutical industries. As part of the international Wihuri Group, we develop innovative and sustainable packaging concepts for our customers worldwide. To strengthen our Customer Service team at the Walsrode location, we are looking for a dedicated Customer Service Representative (m/f/d) at the earliest possible date.

YOUR TASKS

• Support of a defined customer area
• Processing of quotations and calculations
• Order processing (clearing, clarification and tracking of dates)
• Monitoring of inventory levels and open receivables
• Maintenance of stock lists
• Master data entry and maintenance
• Participation in complaint processing
• Support of the field sales force
• Regular communication with various specialist departments
• Booking of film orders and service orders in SAP according to specifications
• Creation of order confirmations, attachment and maintenance of stock lists
• Scheduling of timed orders as well as called-off customer items
• Maintenance of order data in SAP
• Coordination of transports with freight forwarders
• Booking of preliminary planning orders according to specifications
• Implementation of simple sales tasks in system solutions

YOUR PROFILE

• Vocational training as an Industriekaufmann or comparable training
• Basic knowledge of English and Microsoft® Office programs
• SAP knowledge

JOB FACTS, BENEFITS & WHAT IS IMPORTANT TO US

• Experience in Customer Service, internal sales, or order processing
• Ideally 3 to 5 years of professional experience in a manufacturing company
• Experience in handling demanding customer inquiries
• Understanding of operational processes along the supply chain
• A modern working environment in an international company
• Collegial team with short decision-making paths
• Varied tasks and plenty of room for independent work
• Attractive social benefits and development opportunities
• Classification according to Chemie Tarif E6, depending on qualification and professional experience
• Permanent employment contract
• A secure job in a future-oriented industry
• Strong customer and service orientation
• Excellent oral and written communication skills
• High level of initiative and solution-oriented way of working
• Organizational talent as well as the ability to coordinate multiple tasks in parallel
• Resilience and reliable working even in challenging situations
• Teamwork skills, empathy, and professional appearance towards customers and colleagues

Have we piqued your interest? Then we look forward to receiving your online application via our homepage www.wipak.com/Career.

If you have any questions, Mr. Marcel Leitenberger is available by telephone (at 05161 4880 211) as well as by e-mail (marcel.leitenberger@wipak.com).

In Germany, Wipak is based in the Industriepark Walsrode in Bomlitz and is conveniently located in the city triangle of Hamburg, Bremen, and Hannover. With around 500 employees, we supply customers from the food industry and the medical sector.