Flight Concierge Executive

Responsibilities: •          Perform day-to-day flight concierge support duties and serve as the point of contact •          Receive, track and coordinate requests for flight concierge, flight support including membership flight. •          Assist Ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customers’ service expectations •          Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew •          Monitor progress of flights and assist pilots as required •          Coordination of logistics for private aircraft flight operations •          Handle and resolve customer complaints and concerns in a calm and respectful manner •          Regularly update customers via email or text messages regarding status of flights and new updates from WOA •          Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be proactively involved in promoting a positive safety culture environment •          A key team member in the company’s safety action group, assists with audits and inspections. •          Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system •          Adhere to safety guidelines and maintain safe working conditions for yourself and others •          Communicate with managers and lead agents to manage daily schedules •          Comply with all airport authority and security requirements •          Assist in various other administrative or operational duties as directed by FBO Safety & Operations Manager

Requirements: ·       5 days’ work week (Mon-Sun) or 44 hours workweek and willingness to work a flexible schedule including 24-on call, night, weekend-shift duties and holidays. ·       Class 3 driving state license is mandatory with a clean record ·       Proactive, passionate, meticulous and with a strong safety mindset ·       Strong teamwork and communication skills ·       Punctual and excellent customer service skills & attitude ·       Pleasant, courteous and outgoing personality with lots of smiles