case manager

*About WINGS *

WINGS offers women and children escaping family violence a safe, supportive space and a pathway to rebuild their lives. We provide second-stage shelter, early childhood supports, and long-term services that empower families to heal and thrive.

*Mission *

We save lives and create futures for women and children fleeing domestic violence.

*Vision *

We find, fund, create and deliver the most effective programs to help women and children achieve a life defined by safety and independence. We want a life free from family violence for every woman and child.

*Position: *Case Manager

*Program: *Family Wellness & Empowerment Program

*Reporting to: *Director of Family Services

*Status: *Full-time, Permanent

*Position Summary *

The Case Manager provides trauma-informed, client-centered case management to women and children fleeing family violence within Wings? Second-Stage Shelter program. This role supports families in stabilizing, healing from trauma, and building independence through structured goal planning, risk assessment, and coordinated service delivery.

Case Managers play a key role in advancing the Family Wellness & Empowerment Program by supporting long-term outcomes related to safety, housing stability, and self-sufficiency.

*Key Responsibilities *

*Case Management & Client Support *

• Develop and maintain supportive, professional relationships with women and children using a trauma-informed, strengths-based approach
• Conduct intake, comprehensive psychosocial assessments, and ongoing needs assessments
• Co-develop individualized service plans using the Wings Self-Sufficiency Matrix
• Monitor progress, adjust plans as needed, and evaluate outcomes through regular case reviews
• Support families in achieving goals related to housing stability, parenting, health, education, and economic independence
• Other duties as required.

*Safety Planning & Risk Assessment *

• Conduct risk assessments and develop individualized safety plans
• Provide crisis intervention and ongoing emotional support
• Support clients in navigating legal systems (e.g., protection orders, custody, court processes)
• Maintain awareness of family violence dynamics and respond appropriately to risk and safety concerns

*Advocacy & System Navigation *

• Advocate for clients within systems including housing, legal, financial, healthcare, and child intervention
• Support access to income supports, childcare, employment, and permanent housing
• Coordinate referrals and ensure continuity of care through warm hand-offs to community partners

*Program Delivery & Group Facilitation *

• Work with the Community Learning & Empowerment Director (CLE) on a monthly basis to plan and facilitate supplementary programming aligned with the Family Wellness & Empowerment Program (e.g., life skills, parenting, trauma recovery, empowerment)
• Encourage client participation in structured programming
• Contribute to a culturally responsive, inclusive, and empowering program environment

*Family & Child Support *

• Support healthy parent-child relationships and positive parenting practices
• Promote child safety, development, and emotional well-being
• Collaborate with internal programs (e.g., childcare, health services) to support whole family outcomes

*Documentation & Reporting *

• Maintain accurate, timely, and confidential client records
• Complete case notes, assessments, reports, and program documentation in alignment with organizational standards and funder requirements
• Track outcomes and contribute to program evaluation and reporting

*Collaboration & Professional Practice *

• Participate in team meetings, case conferencing, and coordinated care planning
• Build and maintain effective working relationships with community partners
• Represent Wings professionally and uphold organizational values and standards
• Contribute to program development and continuous improvement initiatives

*Qualifications, Experience & Knowledge *

• Diploma or d