Visit assigned outlets on a rotating basis to monitor daily operations and ensure they are running smoothly and efficiently.
Stand in and perform frontline or outlet duties personally when an outlet is short-staffed due to absence, leave or emergencies, until proper coverage is arranged.
Support the Operations Manager in reviewing and adjusting staff work schedules, including arranging relief or cover between outlets.
Check that outlets consistently observe the Company’s standards, rules and regulations, including service, hygiene and cleanliness.
Monitor stock levels, supplies and equipment at each outlet, and flag quality or cost concerns to the Operations Manager.
Support cost-control efforts at the outlet level, such as minimizing wastage and ensuring proper stock handling.
Coach and guide outlet staff on the ground, and provide feedback on performance and conduct to the Operations Manager.
Report incidents, complaints, equipment faults or manpower shortages promptly, along with the action taken on-site.
Assist in the execution of operational initiatives and projects rolled out by the Operations Manager.
Perform other administrative duties as assigned.
Job Requirements:
A minimum of 3 to 5 years’ experience in the F&B industry.
Good communication and interpersonal skills, able to work with all levels of staff.
Hands-on, adaptable and comfortable stepping into frontline duties when needed.
Organized and self-motivated.
Willing and able to travel between different outlets regularly, including at short notice.
Ability to prioritize multiple tasks across several outlets with limited resources.
Possess basic conflict management and problem-solving skills.
