Singapore Operations & Client Service Coordinator
About the company
WIKEB HEALTH MANAGEMENT PTE. LTD. is a Singapore-based company developing a cross-border healthcare coordination platform, providing non-clinical client services, healthcare-provider communication and administrative coordination support across different countries and regions.
Your tasks
We are seeking a responsible, professional, organised and service-oriented Operations & Client Service Coordinator to support our clients, business partners and the day-to-day operations of our Singapore company.
The successful candidate will have the opportunity to work in an international business environment involving healthcare coordination, client services, business communication and corporate operations.
- Respond to client enquiries through telephone, email and company communication channels, and follow up on service requests and their progress.
- Assist with non-clinical cross-border healthcare coordination, including appointment arrangements, communication with healthcare providers, administrative documentation and service follow-ups.
- Liaise with hospitals, clinics, insurance companies, assistance organisations and other service providers on administrative and operational matters across different countries and regions.
- Assist in coordinating healthcare-related travel, accommodation, transportation and ancillary services within the company's actual service scope.
- Maintain accurate client service records, update internal systems, monitor pending tasks and prepare routine operational reports.
- Support daily Singapore office operations, including administrative tasks, business correspondence, meeting arrangements, visitor reception and supplier communications.
- Coordinate administrative matters with company secretarial, accounting, payroll, tax and other professional service providers.
- Assist with other reasonable administrative and operational duties related to the company's business activities.
- Undertake occasional local business visits or short overseas business trips when required.
Requirements
- Good English communication skills, including the ability to handle business correspondence, documentation and daily work communication in Singapore.
- Ability to communicate effectively in Chinese with Chinese-speaking clients and business contacts.
- Strong interpersonal communication, organisational, coordination and problem-solving skills.
- Proficiency in common office applications, email and digital communication tools.
- Professional, responsible, detail-oriented and reliable, with a strong commitment to client service.
- Ability to manage multiple tasks, work independently, follow up on assignments and maintain confidentiality of client and company information.
- Relevant experience in customer service, administration, business operations, healthcare administration, insurance or related fields is preferred.
- A Bachelor's degree or an equivalent or higher qualification is required. Applicants from all academic disciplines are welcome. Educational backgrounds in business administration, management, healthcare administration, operations management or related disciplines are an advantage. Candidates will be assessed based on their professional competencies, communication skills, relevant experience and overall suitability for the role.
- Applications are open to Singapore Citizens and Singapore Permanent Residents.
What we offer
- Employment Type: Full-time, Permanent
- Basic Monthly Salary: SGD 3,500–3,800, depending on relevant experience and capabilities.
- Working Days: Monday to Friday
- Working Hours: 9:00 AM–6:00 PM, including a one-hour lunch break (40 working hours per week).
- Work Location: Vision Exchange, 2 Venture Drive, Singapore 608526. Primarily office-based.
- Expected Start Date: 16 November 2026 (negotiable).
- Business Travel: Occasional local business visits or short overseas business trips may be required. Overseas travel will be arranged with reasonable advance notice, and reasonable work-related travel expenses will be covered by the company.
How to apply
Interested candidates are invited to submit their CV in English or bilingually, including their relevant experience, availability and expected salary, to:
contact@wikebsg.com
Please use the email subject Application – Singapore Operations & Client Service Coordinator
Other
Singapore Operations & Client Service Coordinator Company: WIKEB HEALTH MANAGEMENT PTE. LTD.
Important Note This is a non-clinical client service, cross-border coordination and corporate operations support position.
The role does not involve providing medical diagnosis, treatment, prescriptions or professional insurance advice, or making clinical, insurance coverage or claims decisions.