General Manager

Company Overview

White Knights Security Services Pte Ltd is the return of an excellent security service provider formerly known as Silent Knight Security Services Pte Ltd, managing about 500 security officers. We combine extensive industry experience with innovative technology-based security solutions.

Job Summary

The General Manager (GM) leads the overall management, growth, profitability, and operational excellence of the security manpower agency. This role drives business development, operations, manpower planning, client management, compliance, financial performance, and staff development to meet strategic goals.

Responsibilities

• Develop and execute strategic business plans to drive company growth and profitability
• Acquire new contracts and expand existing accounts to increase revenue
• Identify market opportunities and analyze industry trends within Singapore’s security sector
• Establish annual business objectives, budgets, and performance targets aligned with company goals
• Lead organizational transformation, productivity improvements, and technology adoption initiatives
• Oversee daily security operations across all deployed sites to ensure service excellence
• Monitor and ensure contractual service levels and KPIs are consistently met
• Review incident reports, investigations, and implement corrective actions to maintain safety and compliance
• Develop and implement standard operating procedures (SOPs) and best practices for operational efficiency
• Plan and allocate security officer deployment to meet operational requirements effectively
• Develop manpower strategies to support contract demands and business expansion
• Monitor staffing levels, rostering, and deployment efficiency to optimize workforce utilization
• Manage recruitment, retention, and succession planning programs to maintain workforce stability
• Address manpower shortages and absenteeism proactively to ensure operational continuity
• Ensure compliance with the Employment Act and Progressive Wage Model (PWM) in workforce management
• Drive employee engagement and welfare initiatives to reduce turnover and enhance morale
• Build and maintain strong relationships with clients, government agencies, and industry partners
• Lead tender submissions, contract negotiations, and business proposals to secure new business
• Conduct regular customer reviews and performance meetings to maintain client satisfaction
• Manage contract renewals and implement client retention strategies
• Resolve escalated customer complaints and operational issues promptly and effectively
• Manage annual budgets, P&L performance, and financial forecasting to ensure fiscal health
• Monitor manpower costs, overtime expenses, and operational expenditures to improve profitability
• Improve profit margins through productivity initiatives and operational efficiencies
• Review pricing models for tender submissions and contract renewals to maintain competitiveness
• Ensure timely billing, receivables collection, and financial controls to support cash flow
• Ensure full compliance with Security Industry Act, Private Security Industry Regulations, MOM, PLRD, WSH, and PWM requirements
• Maintain operational licenses and certifications, ensuring audit readiness and regulatory reporting
• Investigate compliance breaches and implement corrective actions to uphold governance standards
• Lead and develop Operations Managers, Security Executives, Supervisors, and administrative teams
• Set performance objectives, conduct reviews, and develop leadership pipelines and succession plans
• Promote a culture of professionalism, accountability, and service excellence across the organization
• Oversee training plans for security officers and operational staff to maintain high competency levels
• Drive adoption of security technology solutions including Guard Tour Systems, Workforce Management Systems, CCTV Analytics, Visitor Management Systems, Incident Reporting Platforms, and Security Command Centre Solutions
• Enhance operational visibility through data analytics and reporting to support decision-making
• Implement productivity-enhancing technologies to reduce manpower dependency and improve efficiency

Required competencies and certifications

• Knowledge and compliance with Security Industry Act, Private Security Industry Regulations, MOM, PLRD, WSH, and Progressive Wage Model (PWM)
• Experience managing large-scale security manpower contracts
• Proven leadership and people management skills in security operations
• Financial and P&L management expertise
• Contract and tender management experience
• Strategic planning and business development capabilities
• Excellent communication and stakeholder management skills

Preferred competencies and qualifications

• Degree in Business Administration, Security Management, Operations Management, or related discipline
• WSQ Advanced Certificate in Security Supervision or equivalent
• Experience in senior management within a licensed security agency (minimum 5 years)
• Experience with government and educational institution tenders