Retail Executive

Job Description & Requirements 🌟 We’re Opening Soon — Be the Face of Our Brand! 🌟

We are excited to be opening a new Souper Tang outlet and are looking for passionate and customer-focused individuals to join us as Retail Executive. This role is ideal for individuals who are keen to be part of a growing brand and ready to embark on a rewarding journey in a dynamic retail environment.

As a Retail Executive, you will be responsible for delivering exceptional customer experience by actively engaging with customers, promoting our products, and driving sales performance. You will play a key role in representing the brand, maintaining high standards of store presentation, and contributing to the successful launch and ongoing operations of the new outlet.

If you are enthusiastic, service-oriented, and motivated to grow with us, we welcome you to be part of our team and build a remarkable journey together at Souper Tang.

Key Responsibilities:

• Engage with customers in a friendly and approachable manner to understand their needs and preferences.
• Demonstrate product features and benefits to customers to encourage sales.

• Provide accurate information about products or services, including pricing, specifications, and promotions.
• To promote retail items and assist customers in making purchasing decisions by upselling related products or accessories.

• Provide samples to both walk in shoppers and dine in customers.
• Maintain a clean and organized retail environment, including product displays and demonstration areas.

• Monitor inventory levels daily and communicate with management regarding stock replenishment needs.
• Meet or exceed sales targets and contribute to the overall success of the retail team.

• Stay informed about product updates, industry trends, and competitor activities.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.

• Collaborate with team members to achieve store objectives and deliver exceptional customer service

Job Requirements:

• Prior experience in retail, customer service, or sales environment preferred; candidates without experience but with a positive attitude may be considered
• Strong interpersonal and communication skills, with the ability to engage customers effectively

• Customer-oriented mindset with a friendly, approachable, and service-driven attitude
• Ability to demonstrate products confidently and explain features and benefits clearly

• Basic understanding of sales techniques, including upselling and cross-selling
• Good product knowledge awareness or willingness to learn quickly

• Ability to handle customer feedback, inquiries, and complaints professionally
• Strong sense of responsibility in maintaining store cleanliness and visual merchandising standards

• Basic inventory awareness and attention to detail
• Able to work both independently and as part of a team in a fast-paced environment

• Willing to work retail hours, including weekends and public holidays
• Self-motivated with a results-driven approach to achieve sales targets

If you’re a team player with a positive attitude and a passion for service, we’d love to meet you.

✨ Start your journey with us. Learn, grow, and shine together.

Skills: Customer Engagement, Account Management, Sales and Marketing, B2C Sales, Customer Service, B2B Sales, Customer Relationship Management, Sales Management, Communication Skills, Sales Strategy