guest service supervisor

Education:

Secondary (high) school graduation certificate.

Tasks:

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Perform same duties as workers supervised.
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
• Assist clients/guests with special needs.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
• Requisition materials and supplies.
• Supervise support staff.
• Schedule and confirm appointments.
• Respond to complaints of guests.
• Register arriving guests and assign rooms.
• Provide job training and support.
• Process guests' departures, calculate charges and receive payments.
• Prepare monthly statements.
• Perform basic bookkeeping tasks.
• Enforce policies and procedures.
• Co-ordinate recreation activities.
• Carry out administrative and clerical activities (record keeping, scheduling etc.).
• Book appointments.
• Attend to guests' requests for extra supplies or other items.
• Answer electronic enquiries.
• Calculate daily/shift payments received and reconcile with total sales.
• Complete onboard and other logs.
• Schedule activities.
• Explain procedures.
• Assist with record management.

Supervision:

16-20 people. Staff in various areas of responsibility. Customer service clerk.

Computer and technology knowledge:

• MS Outlook.
• Quick Books.
• Sage Accounting Software.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Large workload.
• Standing for extended periods.
• Tight deadlines.
• Work under pressure.

Personal suitability:

• Accurate.
• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Initiative.
• Interpersonal awareness.
• Judgement.
• Organized.
• Team player.

Screening questions:

• Do you have experience working in this field?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

• Evening.
• Flexible hours.
• Morning.

Experience:

5 years or more.

Employment terms options:

• Night.
• On call.
• Day.
• Weekend.
• Overtime available.

Health benefits:

Health care plan.

Other benefits:

• Free parking available.
• Learning/training paid by employer.
• Other benefits.
• Team building opportunities.
• Wellness program.